Frequently Asked Questions
Everything you need to know about shopping with In-Excess
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the country.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
Do you offer international shipping?
Currently, we only ship to domestic addresses. We are looking into expanding our shipping capabilities to international destinations in the near future.
How do I cancel or modify my order?
If you need to change or cancel your order, please contact our support team immediately. Once an order has reached the 'shipped' status, we are unable to make further modifications.